Forms and Notices FAQs
Published: Apr. 30, 2024

LOVE & CARE, 365 DAYS A YEAR

Frequently Asked Questions

Insurance & Payment

We accept most insurance and Medicaid plans.

Credit cards (Visa, American Express, Master Card and Discover), debit card and Health Savings Accounts (HSA) cards.

es. Please click on ‘Pay Your Bill’ found on either the Quick Find section. Be sure to know your account number and total balance due when going to our online form as you will be asked for this information.

Most services are covered, but we do recommend you contact your insurance company to verify your plan benefits. Below are a few suggested questions to ask:

  • Is your plan an HMO which requires an assigned PCP? If yes, verify Pediatric Associates is your assigned PCP.
  • Are preventive medicine visits (Well care) a covered service. If yes, what are the limitations?
  • Do I have a co-pay or deductible?
  • Is there additional patient responsibility if the services are provided after hours?

Call our Billing Department at 954-967-6400 ext 7422 and we will be glad to assist you with that process.

Locations, Services & Appointments

We are open 365 days a year, including nights and weekends.

  • Regular Hours: Our offices are open for well and sick care from 8 a.m. to 5 p.m. Monday through Friday.
  • After Hours: After hour care is available for all patients in select locations from (additional charges may apply depending on insurance):
    • Monday through Friday- 5:30 p.m. to 10:30 p.m.
    • Saturday- 8 a.m. – 8 p.m. 
    • Sunday- 12 p.m. to 5 p.m.
    • Holidays- 9 a.m. to 5 p.m.  Please note that you may incur additional fees for an after hours visit.

Extended Hours: Select offices also have extended evening hours for well & sick care until 7 p.m. Please check hours under our ‘Locations‘ page.

The practice has more than 40 locations throughout Florida from Homestead to Jacksonville.  See our ‘Locations’ section for office addresses near you!

In addition to English, many of our providers and staff speak other languages, including Spanish, French, Chinese, Creole, Russian, Hebrew , Hungarian and more. Please note you can search by language in the “find a doctor” section of the website.

Yes. As a patient of Pediatric Associates, your child can be seen at any of our more than 40 locations. For example, if you’re traveling with your child who gets sick and you’re closer to a location other than your primary one, you can schedule an appointment for that office. It is recommended, however, that you pick one office as your primary location, where your primary provider and electronic chart remain.

Walk-ins will be scheduled for the next available appointment (which may be at a different location or the following morning if the visit is not a medical emergency), but will not be able to be seen immediately. We encourage everyone to make an appointment. We have quick online access to scheduling sick and well appointments on our site.

Existing patients can schedule a well or sick visit online with exceptions below*. It is important to note that you must type in your child’s name exactly how it appears in our records to be able to access an online appointment. For instance, do not type in nicknames.

Types of visits that cannot be scheduled online

  • Any visits for a child under two months
  • The first evaluation for ADD or ADHD
  • Pre-operative clearance
  • Injuries (ie: lacerations, broken bones, sprains)
  • Respiratory distress
  • Shot or Lab only

You can schedule a “shot only” appointment by calling the office.

You can schedule well visits up to one year ahead of time.

We strive to get you in and out of your appointments as quickly as possible. If it’s a particular busy day with a lot of sick visits or emergencies, you may wait longer. If you are not committed to any particular provider, you can request an appointment with our ‘First Available’. Please note that the best time to schedule your visit is first thing in the morning or first thing after lunch.

  • On-site laboratories in all offices
  • X-rays in most offices
  • Minor surgical procedures
  • Hearing & vision testing
  • Ear piercing from 3 months

We have a variety of classes that we offer throughout the year in many of our locations or online, including new parent, breastfeeding, & birthing 101 classes. Visit our Classes & Events section for offerings, times and locations.

Sick Care

Yes. All sick children will be seen on the same day if possible. Every attempt will be made to schedule you with your primary doctor at your home office. If there is no availability you may be offered another location or an appointment in after hours for the same day. Please do not walk-in without an appointment.

If your child is experiencing a life-threatening emergency, dial 9-1-1. If your child is sick, call your primary office. If it’s after regular business hours, you will be directed to the nearest Pediatric Associates after hours location, where you can bring in your child to be examined by one of our providers. Please note that you may incur additional fees for an after hours visit.

Phone coverage is provided 24 hours a day, seven days a week. If your call is medical related, you will be routed to a pediatric nurse, who will answer your questions. You can also schedule a telemedicine appointments with a clinician via KIDZDOCNOW.

  • Your child’s age
  • What you are concerned about
  • How long it has been going on and has it been getting worse
  • What you have done about your child’s illness
  • Your child’s temperature
  • Your child’s state of alertness
  • Your child’s intake of fluids
  • Have your contact phone numbers ready so you can be called back if necessary

Yes, all of our offices have separate sick and well waiting areas.

Our providers are on staff at most of South Florida’s major hospitals. Please see our list under the ‘Expectant Parents’ page under our New Patients section.

If your child is sick in the hospital, he/she will be visited by one of our affiliated hospitalists who will keep your pediatrician informed on his/her condition. A post-hospital visit with your pediatrician will likely be scheduled after your child is discharged.

Well Visits

Unless your child is sick, children over age 3 are generally seen once a year for their annual check up. The easiest way to remember this is to schedule his/her visit around their birthday.

  • During your children’s first year of life, well visits are scheduled 3 days after birth, at 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months and at 12 months.
  • During your child’s second year, well visits are scheduled for 15 months, 18 months and 24 months.
  • During your child’s third year, well visits are scheduled at 30 months and 36 months.

In the interest of continuity of care, we encourage you to schedule your well visits with your primary provider. If your child is sick, we cannot guarantee your provider will be available or on the schedule that day.

Telemedicine

A telemedicine visit is a phone consultation or video conference with a Pediatric Associates provider.  Based on certain qualifying conditions, this type of visit can be conducted instead of going into the office to be seen.

Telemedicine visits can be conducted over the phone or via videoconferencing. There is a $49 fee for this service, however your insurance company will be billed first and the patient is responsible for the portion the insurance company does not cover.

Requests for Forms, Records, Refills, Referrals

If your child has not been seen for the condition you would like a referral for, you will need to schedule an appointment at our office. If you need a referral for a follow up visit for a condition your child has been seen for, you may contact our office to make the request. When your referral is completed, you will be contacted by our office. This should be completed within 5-7 business days.

Contact your office and let them know what medication you need refilled and the phone number for your pharmacy.

Pediatric Associates parents and requesters will use RecordQuest’s Online Request Portal to submit a request for medical records. Patients and requesters can receive records within a 24-48 hour timeframe from submission. RecordQuest provides bilingual customer service for patients and requesters seeking information on instructions using the request portal, record release status and more. RecordQuest Customer Service line: 888-300-7410 or help@recordquest.com.
 

Paper requests can still be made in office. Download the Medical Records Request Form here. All practices not currently utilizing RecordQuest will continue their usual process and can download their Medical Records Request Form here.

Please contact our office with your request. Your form will be completed within 3-5 business days. Please note there is a $3.00 fee per form requested, when it is not accompanying a well visit/physical exam.

Contact the doctor’s office you are transferring from and request that the records be released to the Pediatric Associates office you are moving to.

Patient Portal

You can schedule and manage office appointments, access your child’s medical records – including immunizations, lab results, referrals, visit summaries, and prescription refills – and even pay your bill.

You’ll receive an email from our practice with a username and password to access the Portal with any web browser or the smartphone app. (If you don’t see it, please check your spam folder.)

You can customize your password after your initial login.

  1. Check your inbox for your confirmation email. (If you don’t see it, please check your spam folder.)
  2. In your confirmation email, click on “Set up Portal Account” and follow the steps.

Your practice code is included on the Welcome E-mail for your Family Account. You’ll find it at the bottom of the e-mail.

  • Florida, New Jersey, Pennsylvania: CBJBCD

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Yes! All your information is encrypted and secure. You’re protected by a username and password / PIN number of your choice, and also through industry-standard SSL encryption.

Click on the “Trouble logging in?” link and follow the prompts.

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If you’re unable to access any information from your account, please reach out to:

  • Florida, New Jersey, Pennsylvania: portal.east@pediatricassociates.com

No. Both the portal and the healow app are free, so you can always have easy access to your health records, stay informed, and make good health care decisions.

  1. In the “Appointments” section, click “New Appointment.”
  2. Then select visit reason and preferred location.
  3. You’ll see a list of clinicians working in your selected location, as well as the next available appointment.
  4. Select the date and time you prefer and add your appointment details.
  5. A 4-digit verification code will be sent to the phone number listed on your account.
  6. Enter the code, then click “Verify and Book.”
  7. You’ll see your appointment details in the “Dashboard” section of the Portal.

In the ‘’Medical Records” section,  click ‘’Lab Diagnostic Report.’’

In the Portal web browser, click on the section named ‘’Medical Records,’’ and select “Immunization History.” You will have an option to print your medical records in this section.

In the Messages section, click “Refill Requests.” You will see a list of current medications. Select the medication you need and click “Refill Request.” If no refills are available, we recommend you schedule an appointment in the “Appointments” section.

User support is built in to both the desktop portal and the mobile app. You can also send e-mail to for additional help.

  • Florida, New Jersey, Pennsylvania: portal.east@pedaitricassociates.com